Placing Orders
We accept on-line orders only.  We accept Visa, Mastercard, Discover, Amex, eCheck
 
 
Backorders and Cancellations:
Occasionally we experience a delay in receiving products from our vendors.  When this occurs, we will contact you by mail.  We apologize for any inconvenience this may cause you.

Sales Tax
Sales tax will be applied to your order if it is shipped from the same state as your shipping address:  All products beginning with a number and ending with "S" will come from Colorado.  All products beginning with "GS" will be shipped from Conneticut.  All products beginning with "ST" will be shipped from Missouri.  All other products will be shipped from California.   Should that be the case, the order total that you see at checkout will be adjusted to add in the tax amount appropriate for your location.

Shipping and Handling
Item SKU numbers beginning with a number and ending with an "S" [giant cardboard building bricks] will come directly from the manufacturer and will be shipped FED EX.   THE MANUFACTURER SHIPS GROUND ONLY; SATURDAYS AND SUNDAYS DO NOT COUNT.  Orders will be processed within 72 hours. 
 
Item SKU numbers beginning with the "GS" [Gault Toys] will also come directly from the manufacturer and will be shipped UPS.
 
Item SKU numbers beginning with "MS" [Maxim Toys, Alphabet Blocks, Rodsters, and Tumble Tree Timbers] will be shipped  by the United States Postal Service via Priority Mail, Express Mail. Ground mail will be processed within 48 hours and shipped UPS; allow 2-3 weeks delivery within the continental United States.
 
Item SKU numbers beginning with "G" [Guidecraft]  will be shipped by the US Postal Service for priority mail, express mail.  Ground mail will be shipped by UPS.  Those Guidecraft toys with a "D" at the end of the SKU number will be shipped by freight or by UPS by the manufacturer.  Ground mail will be processed within 48 hours; allow a 2-3 week delivery within the continental United States.
 
Item SKU numbers beginning with two digit letters [Uncle Goose] will be shipped by the US postal service via Priority or Express Mail.  Ground mail will be prcessed witin 48 hours and will be shipped UPS; allow 2-3 weeks delivery within the continental United States.
 
US Territories, Alaska, Hawaii, and Canada:
Use  the Priority Mail or UPS 2-3 day express delivery charges for ground delivery. 
 
Canadian customers will be responsible to pay all duty taxes and all other applicable taxes upon reciept of their orders.  If your country is not available as an option in the checkout process, we are not able to ship to your country.
 
Rush Shipping?
Orders will be filled and shipped the following business day.  Saturday and Sunday not included via UPS; Sunday not included in Priority Mail.
 
More than one address?
Add $4.95 for each address.
 
Return Policy
100% SATISFACTION GUARANTEE
 
If you are dissatisfied with your purchase, you may return it to us within 30 days of purchase for a full refund [excluding shipping and handling charges].  Packages must be returned to us unopened in the original condition.  Product must be prepaid upon return.  A 20% restocking fee may incur at our discretion.  Shipping and handling charges will not be included in your refund.   Please notify us before shipping for special instructions, if any.
 
Defective Returns
If the item you wish to return is inoperable, but has no apparent damage, it is considered defective.  Defective merchandise should be returned directly to the manufacturer for warranty repair or replacement.
 
Damaged Returns
Damaged returns includes merchandise damaged in shipping.  If a shipment arrives at your door with apparent shippingdamage, please refuse delivery.  If you have already accepted delivery and then find shipping damage, please call the merchant shipper immediately.  The information will be on the box.  Save all packaging and materials.  Do not throw anything away!  Should you do so, you jeopardize your chances of making a claim and may not recieve credit for the return.
Limits of Responsibility and Indemnification
Limits of Responsibility
We accept no responsibility for user initated damage and/or loss of parts during its operation or use of the product.
 
Indemnification
You agree to indemnity, defend, and hold harmless this company, its affiliates, company members and employees and its agents from any and all claims, liability (including product liability), damages and/or costs (including, but not limited to attorneys' fees) arising from use of our sevices.
Price and/or Description Changes
All prices, pictures and descriptions on this website are subject to change.  We maintain no responsibility for inadvertent errors.
 
When you place an order with us, you agree to the price and terms indicated on our website.  Price differences related to future or past prices on our website or any other website or store's prices are not refundable.